Chatty vs Marvyn AI: Best Shopify AI Chatbot Comparison (2026)

Chatty

Chatty is fundamentally an AI sales assistant with team oversight. Here's how it works:

AI Sales Foundation:

• AI learns entire product catalog overnight after Shopify connection

• Handles product questions, recommendations, and order tracking

• Team monitors conversations through unified inbox

• AI replies are pay-per-use (you control spending with limits)

Catalog Learning:

• Automatic overnight sync with Shopify store

• Learns products, prices, policies, sizing, compatibility

• Understands which products work together

• Updates automatically when catalog changes

Behavior Tracking:

• Tracks browsing behavior and pages viewed

• Sees purchase history for context-aware responses

• Spots upsell opportunities during conversations

• Provides context to team members

Multi-Channel Inbox:

• Website chat, WhatsApp, Facebook Messenger, Instagram, Email

• All conversations in one unified inbox

• Team can jump in at any time

• Internal notes and assignments

The Philosophy:

Chatty believes in AI that sells with team guidance. The platform is built for teams who want AI handling product questions and recommendations, but want visibility and control over all conversations.

Marvyn AI

Marvyn AI is built as a FREE autonomous AI chatbot from the ground up:

Auto-Import Technology:

• One-click Shopify install syncs entire catalog in 60 seconds

• Products, collections, policies, pages imported automatically

• AI trained on your store data instantly—no manual setup

• Zero configuration required to go live

Autonomous Operation:

• Handles complete conversations without human approval

• Understands context, remembers conversation history

• Responds in natural language across 80+ languages

• Makes decisions independently about product recommendations

Consultative Selling:

• Asks qualifying questions before recommending products

• "What's your budget?" "What style do you prefer?"

• Matches customers with right products based on actual needs

• Increases average order value through intelligent recommendations

Smart Escalation:

• Handles 70%+ of conversations autonomously

• Detects when human support is truly needed

• Flags frustrated customers, billing issues, complex requests

• Provides context when escalating: "Customer frustrated after 3 AI attempts"

• Only alerts you for conversations that matter—no notification spam

Custom Training:

• Upload additional documents, FAQs, policies

• Adjust AI personality and tone

• Refine responses based on your brand voice

The Philosophy:

Marvyn believes in AI-first automation that replaces human agents for routine support. Built for store owners who want to eliminate staffing costs while providing instant 24/7 service that scales infinitely.

Winner - Depends on your model

• Choose Chatty if you want AI to assist your team with product questions while maintaining conversation visibility

• Choose Marvyn AI if you want full automation without hiring or managing agents for 70%+ autonomous operation

Chatty

Multi-Channel Strength:

• Website chat widget (primary)

• WhatsApp Business integration

• Facebook Messenger

• Instagram Direct Messages

• Email inbox integration

• All managed in unified inbox

Availability:

• AI operates 24/7 for product questions

• Team available during business hours

• Automatic responses + team escalation

• Mobile app for team members (iOS/Android)

Channel Features:

• Product cards in all channels

• Behavior tracking across channels

• Unified conversation history

• Channel-specific automation

Why This Matters:

If customers reach you via WhatsApp, Instagram DMs, Facebook messages, or email, Chatty consolidates everything. Your team sees all conversations with full context in one dashboard.

Marvyn AI

Marvyn AI is a Shopify chatbot focused on website chat automation:

Current Channels:

• Website chat widget (primary)

• Embedded on all pages

• Mobile-optimized

• Fast loading (<100kb)

Availability:

• 24/7 automatic (no business hours)

• Never offline

• Instant responses (<1 second)

• No "AI is thinking..." delays

• Works holidays, nights, weekends

Future Channels (Roadmap):

• Additional channels based on customer demand

• Currently focused on perfecting website automation

Why This Matters:

Marvyn doesn't support WhatsApp, social, or email yet. It's purpose-built for real-time website chat where instant AI responses provide the most value for Shopify stores.

Winner - Chatty

If you need multi-channel support across WhatsApp, social media (Messenger, Instagram), and email, Chatty is the clear choice with its unified inbox. Marvyn AI specializes in website chat automation with 24/7 instant availability but doesn't support additional channels yet.

Tidio

AI Learning:

• Learns entire product catalog overnight

• Understands sizing, compatibility, product relationships

• Tracks browsing behavior and purchase history

• Updates automatically when catalog changes

AI Responses:

• Answers product questions automatically

• Provides recommendations based on browsing behavior

• Handles order tracking and status updates

• Spots upsell opportunities in conversations

Product Recommendations:

• AI suggests complementary products

• Based on browsing history and cart contents

• Upsells during conversations

• Product cards with images and pricing

Team Oversight:

• All conversations visible in team inbox

• Team can jump in at any time

• Internal notes for context

• AI learns from team corrections

Limitations:

Pay-per-AI-reply pricing limits usage

Requires team monitoring of conversations

No autonomous decision-making

No smart escalation detection

Team needed for complex questions

Marvyn AI

Core AI Features:

• 100% autonomous operation

• Handles complete conversations without human approval

• Remembers context across entire conversation

• Responds in 80+ languages automatically

• <1 second response time

Consultative Selling (Revenue Generator):

• Asks qualifying questions to understand customer needs

• "What's your budget?" "What style?" "When do you need it?"

• Recommends products based on actual requirements, not random suggestions

• Increases conversion rates by matching customers with right products

• Natural, helpful approach—not pushy sales

Smart Escalation (Intelligent Human Handoff):

• Handles 70%+ of conversations autonomously

• Detects when human support is truly needed

• Identifies frustrated customers, billing issues, complex requests

• Flags with clear reasoning: "Customer frustrated after 3 AI attempts"

• Provides full conversation context for faster resolution

AI Training:

• Automatically trained on entire Shopify catalog

• Learns from products, policies, pages

• Upload custom documents for additional knowledge

• Continuously improves from interactions

The Difference:

Marvyn's AI is autonomous and proactive. It doesn't just answer questions—it guides customers through discovery, recommends intelligently, and knows when to escalate. Chatty's AI is assistive, helping teams work faster by handling product questions but requiring team oversight.

Winner - Marvyn AI

Deeper AI capabilities with full autonomy, consultative selling, and unlimited conversations. Marvyn handles 70%+ of conversations autonomously vs. Chatty's AI-assisted approach that requires team monitoring. Chatty's AI handles product questions well; Marvyn's AI operates independently with smart escalation.

Chatty

Conversation Analytics:

• Track AI vs. team responses

• Conversation volume by channel

• Response times per conversation

• Customer satisfaction metrics

Sales Performance:

• Revenue attribution from conversations

• Conversion rates from chat

• Upsell success tracking

• Product recommendation performance

Behavior Tracking:

• Browsing history during chat

• Purchase patterns

• Cart contents visibility

• Time on page tracking

Team Analytics:

• Team response times

• Conversations handled per team member

• Workload distribution

• Peak conversation times

These analytics are designed for managing AI-assisted sales, optimizing product recommendations, and measuring team performance.

Marvyn AI

AI performance:

• Automation rate (% handled autonomously)

• Escalation rate (when AI needs help)

• Response accuracy

• Customer satisfaction trends

Conversation insights:

• What customers are asking about

• Common questions/topics

• Product interest patterns

• Language distribution

Sales impact:

• Conversations leading to purchases

• Average order value from AI recommendations

• Cart recovery success rate

• Product recommendation performance

Escalation analysis:

• Why AI escalated

• Flagging reasons (frustrated, billing, complex)

• Resolution outcomes

• Time to human response

These analytics are designed for understanding AI performance, identifying improvement areas, and measuring automation ROI.

Winner - Tie

Different analytics for different purposes. Chatty provides conversation analytics, sales performance tracking, and team metrics for managing AI-assisted sales. Marvyn provides AI automation analytics, escalation analysis, and autonomous performance metrics. Choose based on whether you're managing a team (Chatty) or monitoring AI automation (Marvyn).

Chatty pricing

Chatty uses pay-per-use AI pricing on top of base plans:

Base Plans:

Free Plan ($0/month):

• Basic chat features

• FAQ builder

• Team inbox

• Limited AI replies (testing only)

• Manual responses

Basic Plan ($19.99/month):

• 1,000 AI replies included

• Multi-channel inbox

• Behavior tracking

• FAQ customization

• Additional AI replies: pay-per-use

Pro Plan ($49.99/month):

• 5,000 AI replies included

• Advanced analytics

• Priority support

• Custom branding

• Additional AI replies: pay-per-use

Plus Plan ($199.99/month):

• 10,000 AI replies included

• Dedicated account manager

• Custom integrations

• White-label options

• Additional AI replies: pay-per-use

AI Reply Costs:

• Small fee per extra AI reply beyond included amount

• You control budget with spending limits

• Costs scale with conversation volume

Potential Costs:

• Base plan + AI reply overages

• Unpredictable monthly costs if conversations spike

• Need to monitor AI usage vs. included replies

• Team still needed for complex questions

Marvyn AI pricing

Marvyn AI is completely FREE:

Unlimited conversations (no caps or limits)

Fully autonomous AI (70%+ conversations handled)

All features included (no paid tiers)

Consultative selling

Smart escalation

80+ languages

No credit card required

No usage-based charges

Winner - Marvyn AI

100% lower cost with unlimited conversations and no per-reply charges

When Chatty excels:

AI-Assisted Sales:

• Want AI to handle product questions automatically

• Team monitors conversations and jumps in when needed

• Value visibility into all customer interactions

• Need behavior tracking during conversations

Multi-Channel Commerce:

• Customers reach you via WhatsApp, Instagram, Messenger

• Want unified inbox for all channels

• Need team collaboration across platforms

Budget Control:

• Want to limit AI reply spending with caps

• Prefer pay-per-use over flat subscriptions

• Can monitor AI usage vs. included replies

• Free plan available for testing

Product-Heavy Stores:

• Complex product catalog with compatibility issues

• Need AI that understands product relationships

• Want automatic catalog learning overnight

• Lots of "Does this fit?" or "Which size?" questions

Team Oversight:

• Multiple team members handle conversations

• Need internal notes and assignments

• Want to review all AI responses

• Prefer human final approval

When Marvyn AI excels:

Full Automation Without Team:

• Don't have (and don't want) customer support team

• Want to eliminate staffing costs entirely

• Need 24/7 instant support without hiring

• Prefer AI handles everything autonomously

Shopify-Specific Automation:

• Built exclusively for Shopify stores

• Need AI that understands Shopify products/policies

• Want automatic sync with catalog changes

• Shopify checkout/cart integration

Consultative Selling & Revenue:

• Want AI that actively sells products through questions

• Need intelligent product recommendations

• Customers ask "what do you recommend?"

• Want to increase average order value

Instant Scalability:

• Handle 10 or 10,000 conversations simultaneously

• Black Friday traffic surges

• No staffing constraints

• Predictable costs regardless of volume

Smart Escalation:

• Handle 70%+ of routine questions automatically

• Only get notified when human support truly needed

• AI provides context for faster resolution

• No constant conversation monitoring required

Winner - Depends on your business model

Choose Chatty if you want AI to assist your team with product questions across multiple channels while maintaining conversation visibility

Choose Marvyn AI if you want full AI automation for Shopify with consultative selling, 70%+ autonomous operation, and unlimited conversations without managing a team

Chatty

Chatty:

Support Options:

• Email support (all plans)

• Live chat support

• Help center and documentation

• Community support

Support Quality:

• Responsive support team (reviews mention helpfulness)

• Quick to answer questions

• Helps with integration and setup

• Trains AI on merchant-specific needs

Common Feedback:

• Support team helpful and friendly

• Quick response times

• Helps optimize AI responses

• Proactive with feature suggestions

Marvyn AI

Marvyn AI:

Early-Stage Advantage:

• Direct founder access (not tiered support)

• Same-day responses

• Hands-on help with setup and optimization

• Product co-creation—feedback shapes roadmap

Support Philosophy:

• Long-term partnership approach

• Sit with customers to solve problems

• Build features based on actual needs

• No rigid support tiers—everyone gets founder attention

Why This Matters:

As an early-stage product, Marvyn offers something established platforms can't: direct access to the people building the product. When you have an idea or issue, founders listen and can actually implement changes quickly.

Winner - Tie

Chatty offers established support infrastructure with responsive team and comprehensive documentation. Marvyn offers direct founder access with same-day responses and product co-creation flexibility. Different strengths: Chatty provides structured support; Marvyn provides personalized early-stage partnership with rapid feature development.

Chatty: 15-30 minute setup

More complex setup due to multi-channel configuration:

• Install base platform and configure website widget

• Connect additional channels (WhatsApp, Facebook, Instagram, email)

• Wait for overnight catalog sync to complete

• Set up team members and assign conversation routing

• Configure AI reply budgets and spending limits

• Build FAQ library for common questions

Marvyn AI: Up to 5 minutes setup

Simple setup process designed for non-technical users:

• Install from Shopify App Store (1 click)

• AI automatically learns your catalog in real-time

• Widget automatically embeds on your store

• Customize branding colors and position

• AI starts handling conversations immediately

Winner - Marvyn AI

Marvyn AI offers significantly faster setup (up to 5 minutes vs. 15-30 minutes) with immediate AI activation. Chatty requires more configuration time due to multi-channel setup, overnight catalog learning delays, team coordination, and AI budget configuration. For merchants who want to start automating customer service quickly, Marvyn AI's streamlined Shopify-focused approach delivers faster time-to-value.

Shopify Inbox (Free)

What It Offers:

• Free live chat built into Shopify admin

• Basic automated responses for FAQs

• Order status lookups

• Product recommendations via pre-set questions

• Mobile app for on-the-go responses

Limitations:

Requires human operators to manage chat

Limited automation (only pre-written FAQs)

No AI for understanding complex questions

Manual responses needed for most inquiries

Basic analytics only

Can't handle conversations autonomously

1. Lack of True AI Automation:

Shopify Inbox uses simple keyword matching, not real AI. Customers asking "Do you have waterproof hiking boots in size 10?" won't get intelligent answers—just pre-written FAQ responses.

2. Requires Constant Monitoring:

Store owners must constantly check the inbox and respond manually. No nights off, no weekends, no automation for routine questions.

3. Doesn't Scale:

As your store grows, Shopify Inbox becomes overwhelming. Handling 20+ conversations daily manually isn't sustainable.